Shop Policy

Follow the steps and then print the return slip and stick the return slip on the box. The watch must reach us in the original packaging and taking care to protect the watch during transport.

Via the site by registering your contact details and following the ordering steps.

Via the website during the order process or in your customer account.

In general, orders are placed in advance. However, some watches may be in stock and therefore available immediately. You can check immediate availability or not in the info bar/description bar.

By email or telephone.

You have 24 hours to cancel or change your order. Please contact us by email.

During the warranty period. If you want to use this one to check your WW watch. Wakatiwatch will take care to carefully analyze the entire watch upon receipt, and will change the parts that need to be changed by putting in new parts and even changing the entire watch if this requires it after your agreement. Which amounts to the rebirth of the watch, like new. Repairs or replacement will not be charged in accordance with WW conditions. Wakatiwatch will be responsible for all shipping and return costs. In the event that the guarantee is not accepted and rejected. not applicable. WW will keep you informed of any eventuality, and you will decide to repair or replace it, or even return your watch without repair. If you choose the repair procedure, you will be charged for part or all of any repair or replacement, including return shipping and handling charges.

The WW watch which must obtain our repair or replacement service must be equipped with this; Accompanied by proof of purchase. An original signed and dated Wakati Watch receipt or warranty card/certificate that was included with the WW watch in the original packaging at the time of purchase. Either through our partners, retailers or an authorized Wakati Watch store. When sending your WW watch for repair or replacement, you must ensure that it is carefully packaged to avoid damage during shipping.

Our WW watches are guaranteed for 12 months, anywhere in the world. From the date of purchase. The warranty only applies to watches purchased on the official WakatiWatch webpage, in WW stores or from our partners and authorized resellers. The warranty is on the operation of the mechanism only. WW will take care of repairing your watches or replacing your WakatiWatch. In accordance with the conditions of the WW guarantee, our conditions and regulations align and apply in the same way as the rights provided for by the law on consumer protection. You are entitled to a replacement or refund for a manufacturing defect or visible failure. You have the right to replace or have the goods repaired if their quality is not acceptable.

Non-WW watches, batteries, steel or leather bracelets and glass. Routine watch maintenance and cleaning, damage caused by negligence or recklessness and of any other nature whatsoever. Damage linked to an accident, improper handling or use of the watch. Handling and use incompatible with the instructions or directives communicated by WW. Wear, alteration or other factors related to a lack of proper care of the watch assembly and its materials, particularly caused by water.

Please take a photo of your watch upon receipt and send it to us via the contact of your choice and follow the procedure for returning the watch. Depending on the case, we will offer you a solution.

Contact customer service.

Contact customer service.

Delivery is completely free.

Delivery time 6 to 8 days.

You can first check the tracking of your order via the link sent or in the orders area. If you encounter a problem, you can contact customer service.

Via a link sent to the email address as well as in the space “ my orders ”.

Via our delivery partners.

In this case, contact customer service. We will do what is necessary to follow up directly with you.

If the watch is still under warranty we can check it. If the warranty is no longer valid, go to your jeweler/watchmaker.

No, the watch does not allow it.

Put pressure on one side of the watch where the bracelet is located, on the head of the bar, using a special tool which allows you to push the spring of the latter. Then pull the rod towards you. Repeat this same gesture on the other side.

It is always advisable to take your watch to a watchmaker or jeweler.

Having the watch facing forward, at 3 o'clock you have a crown. This is received drawn. You just have to turn it to indicate the correct time and then push it towards the watch.

Your watch is guaranteed for 12 months.

When you make your payment by credit or debit card, you must provide your card details. Your credit or debit card will be charged for the total value of your order at the time you place your order. WAKATI WATCH will not validate your order and will not supply the products until your credit or debit card bank has authorized the payment for the ordered products. In the event of the bank refusing to authorize payment, WW is not responsible for any delay or non-delivery of products.

Payment in installments is not yet possible but we are working on it.

The prices of the products are indicated on the website and are confirmed in the automated email that you will receive once your order has been placed. All prices include VAT.

The reimbursement conditions are as follows: manufacturing defect; defect linked to delivery; watch movement malfunction upon receipt; non-receipt of the watch by the customer after investigation; reason for returning the watch... (change of strap, change of logo, change of color, you don't like the model, you don't like the watch) or 3 options and other reason please specify; in the event of a return, the watch must reach us intact, as you received it.

You can pay by Payconic or scan the QR code in complete security.

It is strictly forbidden to reproduce the Wakati Watch trademark, illustrations, images, logos, or any other depictions found on our website, on products, packaging, etc., whether registered or not, as they are and remain the property of Wakati Watch. Any violation of this prohibition may be subject to prosecution.

The previously mentioned clauses must be strictly adhered to.

When placing an order on the Wakati Watch website, you agree that your collected data will be used solely to provide you with the following services: delivery, invoicing, and handling claims. However, your information remains confidential to protect your privacy.

WW watches are sold exclusively on our official website and through authorized WAKATI WATCH resellers. It is prohibited to represent oneself as an authorized or qualified person to resell our watches. We reserve the right to refuse your order if we suspect you intend to resell our products.

Wakati Watch met tout en oeuvre quant à l’exécution de ses obligations. Néanmoins, WW ne peut être tenu pour responsable de certaines situations indépendantes de sa volonté ; retard de livraison, non-exécution de livraison pour causes ne dépendant pas de nos services, sans exclure catastrophes naturelles, explosions, inondations, accidents, incendies, grèves, troubles civils, arrêt de travail ou toutes formes de situations imprévisibles, défaillance des fournisseurs, adresse de livraison incorrecte (déménagement, changement d’adresse), défaut lié au paiement ou un refus de votre banque. Toutefois, nous ferons le nécessaire pour régler toutes situations imprévues afin de mieux satisfaire nos clients.